Chat & Messaging, Email & Ticketing
Seamless & Scalable Multilingual Support
Yampa’s AI agents deliver high-end multilingual customer support by managing enquiries directly within your CRM—ensuring efficiency, consistency, and effortless integration into existing workflows.
They handle routine requests autonomously and assist agents by preparing responses for more complex cases, allowing human teams to focus on high-value interactions.
Every interaction is logged in real time, maintaining complete visibility and control, effortlessly adapting to fluctuating volumes.
Impacted KPIs
0 backlog
Increased 1st time resolution
Higher productivity
Consistent high service quality
Voice
Uninterrupted Call Handling, Day & Night
Yampa’s AI agents manage inbound calls 24/7—whether after hours or during peak overflow—ensuring no customer is left waiting.
They identify callers, assess requests, and take immediate action—resolving issues autonomously or escalating when needed.
Every interaction is seamlessly logged into your CRM for effortless tracking and follow-up.
Impacted KPIs
70% faster resolutions
Automated CRM logging
Instant call response
Voice, Email & Ticketing, Chat & Messaging
AI-Powered Helpdesk & Technical Support
Yampa’s AI agents streamline both general helpdesk support and specialized technical assistance—resolving common enquiries instantly while intelligently escalating complex issues.
From troubleshooting to customer service requests, AI agents handle ticket intake, diagnose problems, and provide step-by-step solutions—ensuring faster resolution and less strain on human teams.
Impacted KPIs
Faster resolution times
Reduced backlog
Optimized expert workload
Voice
Smart Call Routing for Faster Resolutions
Yampa’s AI agents replace outdated IVRs, delivering a seamless and efficient call experience by instantly identifying callers, qualifying their requests, and directing them to the right resolution path—without frustrating menus or delays.
For simple enquiries like FAQs or account updates, AI agents handle requests autonomously. For more complex cases, they intelligently route calls to the right team while logging structured summaries directly into your CRM, reducing repetition and accelerating resolution times.
Impacted KPIs
Eliminate customer frustration
Faster resolution times
Automate simple enquiries
Voice, Email & Ticketing, Chat & Messaging
Outbound Calls for Compliance & Back-Office
Yampa’s AI agents handle large-scale outbound calls with speed and consistency—whether for compliance checks, KYC verification, quality control, or back-office issue resolution.
They initiate calls, collect key information, and escalate when needed, ensuring no missed follow-ups. Fully integrated with your CRM, they track every interaction in real time while adapting effortlessly to fluctuating call volumes.
Impacted KPIs
Process Accuracy & Compliance
Increased 1st time resolution
Drive Down Cost Per Call
Voice
Immediate,
End-to-End Lead Qualification
Yampa’s AI agents handle lead qualification instantly—engaging prospects in real time, verifying details, and prioritizing high-value opportunities without delays.
From first interaction to handoff, they assess intent, collect necessary information, and ensure sales teams receive only the most qualified leads—driving faster conversions and reducing drop-offs.
Impacted KPIs
100% real-time lead processing
Lower acquisition costs
Higher conversion rates
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